What does ''Smart Governance'' involve?

Question

What does ''Smart Governance'' involve?

1. A. Making governance processes complicated
2. B. Integrating IT to improve service delivery and decision-making (Correct answer)
3. C. Avoiding technological advancements
4. D. Reducing transparency in government activities

Correct Answer

Option B — Integrating IT to improve service delivery and decision-making

Detailed Solution & Explanation

The correct answer is Integrating IT to improve service delivery and decision-making.

Key Points

• Smart Governance involves the use of information technology to streamline governance processes, improve service delivery to citizens, enhance transparency, and support data-driven decision-making.

Additional Information

• Smart governance applies information technology to make public services faster, more transparent and more accountable, and to support decisions with data.
• It rests on the e-Kranti pillar of Digital India (2015), whose other pillars include broadband highways, universal mobile access and public internet access.
• The stated goals of e-governance are usually summarised as the four pillars: people, process, technology and resources.
• Representative platforms: UMANG, DigiLocker, MyGov, GeM for procurement and CPGRAMS for grievances.