Which interpersonal skill is MOST important when solving a conflict?

Question

Which interpersonal skill is MOST important when solving a conflict?

1. A. Dominating the conversation.
2. B. Empathy and impartiality (Correct answer)
3. C. Avoiding the conflict
4. D. Taking sides quickly

Correct Answer

Option B — Empathy and impartiality

Detailed Solution & Explanation

The correct answer is Empathy and impartiality.

Key Points

• Conflict resolution needs an accurate picture of what each side actually wants, which requires empathy, and a process both sides accept as fair, which requires impartiality.
• Together these two produce a settlement the parties will honour, rather than one merely imposed.

Additional Information

• Dominating the conversation suppresses the information a resolver most needs and hardens positions.
• Avoiding the conflict postpones it; unresolved disputes typically escalate.
• Taking sides quickly destroys the neutrality on which acceptance of the outcome depends.

*Ministry of Papers worked solution. The Commission has not yet published the official key for this paper; this answer will be reconciled with it on release.*