Complete the sentence by choosing the correct option; In formatting an e-mail, care should be taken that

Question

Complete the sentence by choosing the correct option;

In formatting an e-mail, care should be taken that

1. A. the reference number is mentioned
2. B. the original message is attached
3. C. the entire message is not written in capital letters (Correct answer)
4. D. there are no attachments

Correct Answer

Option C — the entire message is not written in capital letters

Detailed Solution & Explanation

The correct answer is the entire message is not written in capital letters.

Key Points

• Email etiquette requires that messages be written in normal case -- not entirely in capital letters.
• Writing in ALL CAPS is universally interpreted as shouting or aggression in digital communication, making it harder to read and unprofessional. The sender should always use a balanced combination of upper and lower case for clarity and courtesy.